Nigerian Customs Service (NCS) ICT service supplier, Webb Fontaine Nigeria Restricted, has defined the way it resolved the server downtime glitches that slowed down few transactions with Customs.
Managing Director of the corporate, Ope Babalola, in an announcement, said that his firm deployed engineers to work across the clock find an answer to the problem.
Recall the ports operators had groaned over Customs’ recurring server downtime, claiming they spend N200 billion on demurrage on the port.
Babalola who recognized that the issue was attributable to lower in fibre optic cable on the Abuja finish of its third get together service suppliers, reassured members of the buying and selling public utilizing the NCS portal of the corporate’s unwavering dedication in guaranteeing glorious service supply.
Whereas describing the difficulty as non permanent service disruptions, Babalola added that his firm stays dedicated to serving to authorities obtain its targets of enhance in income and commerce facilitation.
He additionally disclosed that Webb Fontaine has contributed to human capital improvement by capability constructing of customs officers.
“At Webb Fontaine Nigeria, we want to supply the perfect finish person expertise and to maximise the service availability in a really difficult telecommunications setting. The current interruptions had been attributable to elements past the management of Webb Fontaine Nigeria or its telecommunications companions.
However, by working across the clock with our telecom companions, we had been capable of isolate and resolve these points thus decreasing the service interruption to a minimal,” he mentioned.
He mentioned whereas the agency is but to conclude if this was as a consequence of some deliberate vandalism or different causes, it has deployed its crew of engineers to make sure that each trigger for a future breakdown is eradicated.
He mentioned importing brokers can now go to the portal for commerce actors to course of all of the required documentation, from e-Type M – the Central Financial institution of Nigeria (CBN) and NCS’ on-line obligatory documentation course of – to the Pre-Arrival Evaluation Report (PAAR) system of the NCS, and eventually clearing their consignments.